Refund and Shipping Policies
Refunds/returns
Refunds are only ever issued for Pre-made items bought from www.sakurakissattire.com with the Sakura kiss returns tags still attached to the product in its original form. We can only offer a refund within 7 days of your order being delivered. We do not offer refunds on custom items at all, as custom items are made with the custom measurements sent to us and double checked before an order is sent out.
In order to obtain a refund for Pre-made item/s please email us at sakurakissattire@gmail.com . Once a return has been agreed we will send you a postage address and the order must be sent back in full (or for a partial refund for one or more products within an order those must all be sent together) at the customers expense, products must have the original product tags still attached. Once sakura Kiss Attire has received the order in full (or partial if agreed) a refund will be issued for the amount of the goods returned to us. If the item is not returned in its original Brand New condition with tags attached a refund will not be issued. If the product does not arrive back to us or is damaged during postage the refund will not be issued. The refunded amount will be for the cost of the goods at the time of purchase. Refunds are not available for shipping costs.
In order to obtain an agreed refund you must contact us within the 7 day period after your item/s have been delivered. Sakura Kiss Attire has the right to re-sell returned items at any price.
B-grade Pre-made items
Occasionally we will list Pre-Made products under a "B-Grade" title, these items are fully functional products that may have a slight defect which could be but is not limited to, miss stitched embroidery, limited adjustability, fabric print not fully optimised. These products will be listed at a lower price and will always have the B-grade reasoning in the listing. When a customer purchases a B-Grade item they understand this and the gear should be used and talked about online appropriately. Any negative comments regarding B-Grade items will be reasoning to fully block a customer from ordering again as it was ordered with the understanding of the defect. B-grade items are covered under our refund/ returns policy.​​
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​Shipping
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Shipping is available within the uk via EVRI (tracked.) Shipping is also available to some international countries. We cannot ship to countries within the European Union due to legal reasons. UK shipping is a standard rate of £8.00, tracked no matter the size of your order. International orders must select International shipping at checkout. After order is shipped, it is within the hands of the courier. We will do our best to track lost packages. All custom/ importation fees must be paid for by the buyer. We aim to ship parcels within 7 days of items being finished or pre-mades being purchased. This time can be dependant on the shop owners health at the time of ordering but this will always be communicated with the customer.
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Any additional fees must be covered by the customer.
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Damaged and lost parcels
All our parcels are shipped with EVRI or Royal Mail international and are sent with tracking. We are able to track all packages and see when they have been delivered. If on our end the package has proof of delivery we will not remake products or issue a refund. If the package is genuinely lost, we will leave it two weeks to see if the package does arrive before messaging regarding further action.
We do our outmost best to send packages safely and securely in its packaging however once a package has been sent we are no longer responsible for how it is handled during delivery and the condition of the parcel once it gets to the customer.
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